Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy ("Policy") describes the rules under which TECHDEVRIT SOFTWARE TECHNOLOGIES (OPC) PRIVATE LIMITED ("TechDevrit", "we", "us", or "our") processes refund requests for payments made to us — including in-app subscriptions for News Video Editor and any future web-based products or SaaS subscriptions sold through techdevrit.com.

By making a payment to TechDevrit (directly through our payment gateway partner Razorpay, or via an app store billing system), you agree to the terms of this Policy along with our Terms of Service and Privacy Policy.

2. General Policy — No Refunds by Default

All payments made for TechDevrit subscriptions and digital products are considered final and non-refundable. Because our products are digital and delivered instantly upon payment, we generally do not issue refunds once a transaction is successfully completed and the service has been activated on your account.

This means:

• We do not provide refunds for change of mind, accidental purchase, or unused subscription time after a successful payment.
• We do not provide pro-rated refunds if you cancel a subscription before the end of its billing cycle — you will continue to have access until the end of the period you have already paid for.
• We do not provide refunds for dissatisfaction with a feature that was clearly described on the product page or that was available to test in a free version / trial before purchase.

3. Valid Grounds for a Refund Request

Even though refunds are not the default, we understand that genuine technical and billing issues can happen. In the following specific situations, you may raise a refund request and we will review it on a case-by-case basis:

• Payment made but service not activated — your card / UPI was charged, the money left your bank, but the subscription was not activated on your account within a reasonable time (typically 24 hours).
• Duplicate charge — you were accidentally charged twice for the same subscription or product due to a retry or a payment-gateway error.
• Unauthorised transaction — a payment was made from your account without your knowledge or consent, and you have reported the incident to your bank.
• Verified technical error on our side — a confirmed bug or outage in our billing system caused you to be over-charged.

Refund eligibility is determined solely by TechDevrit after review. We reserve the right to request supporting evidence (bank statement, transaction ID, screenshots, communication logs) before processing any refund.

4. How to Request a Refund

If your situation matches one of the grounds listed in Section 3, please email us at info@techdevrit.com with the subject line "Refund Request" and include the following details:

• Full name and registered email address on your TechDevrit / app account.
• Order ID, transaction ID, or Razorpay payment reference.
• Date and amount of the disputed transaction.
• A clear description of the issue (payment failed, duplicate charge, etc.).
• Supporting screenshots or bank statement snippet (with sensitive details masked).

Refund requests must be raised within 7 days of the disputed transaction. Requests raised after this window may not be eligible for review, except where required by applicable Indian law.

5. Review & Processing Timeline

The total time from raising a request to receiving the refunded amount in your bank or card statement is typically 3 to 4 weeks, depending on your bank's / card issuer's own processing timeline. TechDevrit is not responsible for delays caused by the payment gateway, banks, or card networks beyond our control.

If your request is not approved, we will communicate the decision and the reason by email, and no refund will be processed.

6. Subscription Cancellation

You can cancel an active subscription at any time from within the app (via Google Play subscription settings, for apps billed through Google Play) or by writing to info@techdevrit.com for web-based subscriptions. Cancellation will stop future billing cycles.

Cancelling a subscription does not automatically entitle you to a refund of fees already paid. You will retain access to the subscribed features until the end of the billing period you have already paid for.

7. App Store Purchases (Google Play)

Subscriptions and in-app purchases for News Video Editor and other Google Play apps are billed and processed by Google Play, not by TechDevrit directly. For these purchases, the primary refund route is Google Play's own refund policy. We recommend raising your refund request with Google Play first.

If Google Play declines your request and you believe your situation is a valid ground under Section 3, you may contact us at info@techdevrit.com and we will review — but please note that because the funds were collected by Google, any refund from our side will be issued only where feasible.

8. Payments Made via Razorpay (Website)

For subscriptions and payments processed on our website through Razorpay, approved refunds are initiated via the Razorpay dashboard and credited back to the original payment instrument. Razorpay's standard processing time for credit to the customer is 5-7 working days after we initiate the refund, subject to the customer's bank / card issuer.

TechDevrit does not store your full card number, CVV, UPI PIN, or banking passwords at any point. All payment credentials are handled directly by Razorpay's PCI-DSS compliant infrastructure.

9. Custom Software & Services

Refund terms for custom software development engagements (Mobile App Development, Web Application Development, ERP / CRM / Inventory builds) are governed by the separate service agreement or proposal signed for the specific project. Unless explicitly stated otherwise in that agreement, fees paid for work already completed or for milestones already delivered are non-refundable.

10. Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us at info@techdevrit.com so we can attempt to resolve the issue directly. Chargebacks raised without first giving us an opportunity to review the issue may result in suspension of the associated TechDevrit account.

11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The "Last updated" date at the top of this page will always reflect the current version. Material changes will be communicated on our website. Any refund request is processed based on the Policy in effect on the date the disputed transaction was made.

12. Contact Us

For any refund request or question about this Policy, please contact: